Terms & conditions

1. General

1.1 Welcome to our terms and conditions! We are so happy you've made it here. This may not be the most exciting document you'll ever read, but it is important to establish what you can expect from us and what we expect from you. And just to be clear, when we say "us", "we" or "MAANGOUD", we mean MAANGOUD CommV.

1.2 These terms and conditions apply when you place an order with us via the website www.maangoud.be (from now on referred to as the "Online Store").

1.3 By placing your order you agree to be bound by these terms and conditions, or the "Terms" as we will call them from now on. Therefore, please make sure you have read and understood them before ordering.

1.4 To place an order you must have the right to enter into agreements, meaning that you must be at least 18 years old and not be under guardianship.

1.5 We have the right to amend these Terms, but the Terms that you approve at the time of your purchase will always apply for that particular purchase. Any changes made will be included in the latest published version of the Terms in the Online Store. Changes to the Terms will be effective from the time you accept the Terms, i.e. in connection with you making a new purchase. This means that we might and probably will change our Terms every now and again, so keep on visiting this page to stay up to date.

2. Prices and delivery charges

2.1 The prices displayed in the Online Store include the statutory value do not include VAT (exempt from VAT due to small business) and delivery charge. In the checkout view, the total cost for your purchase including delivery charge will be displayed.

2.2 The cost for delivery is shown in the checkout view, where available delivery options are presented. You can also find more information here. The delivery options available to you depend on your delivery address and ordered items. If we are unable to deliver your order in full and must make more than one delivery, you will only be charged for the single delivery.

2.3 We may from time to time offer promotions, discount codes, gifts and other offers. Such offers are valid only for the period specified in connection with such offers and on the terms directly associated with them. Offers cannot be combined with other discounts unless expressly stated otherwise in the Online Store. You need to fill in the discount code for the offer before completing the purchase in order to use the offer.

3. Ordering

3.1 Do you want to place an order? Great! This is how you do it. You collect the items you wish to order in your shoppingbag using the "Add to bag" button. In the shoppingbag view, you can review your order and remove any item you have changed your mind about before proceeding to the checkout. When you place your order by clicking the "Complete purchase" button, you are making a binding offer to purchase the items in the shoppingbag. Depending on your selected payment method, further steps may be required to finalise your payment.

3.2 On receipt of your order, we will send you an automatic email confirmation that your order has been placed. Please note that a placed order is an offer and does not constitute a binding contract until the order has been approved by us. If we approve your order, we will send you a shipping confirmation email that includes all relevant information about your order and its delivery. The shipping confirmation email is our approval of your order and the conclusion of our contract. Yay!

3.3 For various reasons, we may not be able to approve your order. We reserve the right to not approve your order for any 3.3.a. operational, 3.3.b. legal, or 3.3.c. commercial reason. For example, this could be the case if the item you ordered is defect and we have no more items in stock, or in case we suspect that items are being ordered for commercial reselling purposes. If we are unable to approve your order, we will let you know at the earliest opportunity after the automatic email confirmation has been sent, but naturally before we approve your order and send you the shipping confirmation.

3.4 If we have already received payment for an order that is not approved by us, we will attempt to refund the applicable amount using the same method you used to make the payment. If alternative arrangements are necessary for any reason, we will contact you to settle the refund.

4. Payment methods

You can pay for your goods in various ways as set out below. Depending on the payment method you choose, additional costs and terms may apply.

Card payments: You can enter your payment details at the time you place your order using a valid credit or debit card (VISA, AMEX, or Mastercard). The applicable amount will immediately be reserved on your card but will not be debited until the goods are dispatched. MAANGOUD reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value, and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.

PayPal: When paying by PayPal, MAANGOUD reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum, and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. MAANGOUD reserves the right to deny any purchase.

Apple Pay: If you pay with Apple Pay, MAANGOUD reserves the right to check the validity of the Apple Pay account and the validity of the credit or debit card, as well as your credit status in relation to the order value. We may also reject orders based on the results of the review.

The corresponding amount will be immediately reserved on the card you have selected but will only be debited once the goods have been dispatched from our warehouse.

5. Delivery & shipping costs

5.1 Delivery of stock products: In stock products are typically shipped within 1-2 working days. If we approve your order, you will receive a shipping confirmation email containing all relevant information about your order and chosen delivery option.

5.2 Delivery of custom products: For delivery of custom products, please allow 3-5 weeks.

5.3 Even though we do our very best to deliver within the communicated time frame, delivery may sometimes take longer due to unexpected events. If your order does not arrive by the estimated time of delivery, please contact hi@maangoud.be and we will try our best to help you.

5.4 Shipping costs: You can find our full shipping and delivery policy here.

6. Returns

6.1 Custom products

Custom made products cannot be returned.

6.2 Stock products

You can return the non-discounted items within 14 days from the day you receive your order. The return cost is entirely your responsibility.

To be eligible for a return, your item must be unused and unworn, and in the same condition as when you received it, with the 2 original tags attached.

MAANGOUD is not responsible for items not received due to shipping issues during transit.

6.2.1 Prepare your return
Ship your return to the address below using a trackable carrier of your choice. Ensure that your return includes a tracking number, which you will need to provide to us. Include the completed return form, which you can download here.

Return address:
MAANGOUD
Kapoenstraat 16
8610 Zarren
Belgium
hi@maangoud.be

6.2.2 Receive a refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. It may take up to 14 business days for your return to be processed.

If rejected, you can either pick up your package again at our address, or we can resend it using a shipping label that you provide. These costs will be entirely at your expense.

For any questions, you can email us at hi@maangoud.be.

7. Our liability

7.1 All reasonable efforts are made to ensure that information in our Online Store is accurate, complete, and current. Despite our best efforts, information may occasionally be inaccurate, incomplete or out of date. We are not bound by any such information if you realised or should have realised that the information was inaccurate, incomplete or out of date.

7.2 We do our best to accurately display and describe the attributes of our products in the Online Store regarding composition and colours. However, the colour you may see depends on your device.

7.3 What happens when things go really wrong? In case of an event beyond our control occurs, and which we are not able to reasonably overcome or anticipate, we will no longer have an obligation to fulfil our contract with you. Such an event might include government action or omission, new legislation, labour law conflict, war or danger of war, major disturbance of public order, sabotage, extreme weather conditions, fire, explosion, pandemic, epidemic, virus, and natural disasters. If any of these events occur, we are not obliged to compensate you for any damages. Please note that you as a consumer always have the right to cancel your purchase under any such circumstances.

7.4 Our maximum liability to you for any loss or damage arising in connection with your order via the Online Store shall be limited to the total price of your order and any proven losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a reasonably foreseeable consequence of such breach.

MAANGOUD is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Nothing in these Terms shall exclude or limit MAANGOUD's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods and for defective goods under applicable consumer protection legislation.

8. Severence

Subject to applicable law, if any clause in these Terms is found to be unenforceable for any reason, this will not affect the enforceability of any other clause in these Terms.

9. Company information

MAANGOUD
Kapoenstraat 16
8610 Zarren
Belgium

Company no: 1014.352.259
VAT no: BE1014.3523259

Contact details: hi@maangoud.be

02/11/2024